Privacy Policy

Here at á la mode we are dedicated to respecting your privacy and protecting your personal information. This privacy statement will explain the ways in which we do this.

Collecting personal information

In order to process your order, we do require some personal details. We ask for your name, address, email address, phone number and it is optional for you to give us your credit card / billing information. We use credible software to host our site and ensure that this data is stored with ultimate security. We will never pass along any of the information you provide us with to other retailers or companies. The only circumstances under which we will release your personal information is if we are required by law to do so.

Our use of your information

At á la mode we work hard to provide you with the best shopping and customer experience possible. The personal information you provide us with helps us to do this while respecting your privacy. We use the information we collect from you to:

  • Keep you in the loop with updates about the process of your order, shipping and delivery
  • Inform you immediately of any issues with products you have purchased eg. product recalls
  • Assist us with continually improving our marketing, product development and planning
  • Send you newsletters to keep you informed of new products and products

Our website

Like most commercial websites, our website uses ‘cookies’. These are pieces of information stored, with your permission, by the browser. These cookies will never identify you individually, they will simply improve your future experiences with our website by storing information about your preferences and tailor the website to you in your future visits.


We will only ever receive and store your personal information with your permission. We will under no circumstances acquire your data without your knowledge. You will be informed whenever we require personal information in order to proceed with your order, and the decision to provide this information is entirely up to you. When you do provide us with your information, you are consenting to the storage and use of that information as outlined in this privacy policy.

If at any time you wish to halt communications from our store, you can easily unsubscribe from our email subscription by clicking ‘unsubscribe’ at the bottom of our newsletters.


We are dedicated to always being transparent about our business in order to respect the trust you place in us as customers. If you have any questions or concerns regarding this privacy statement, please do not hesitate to contact us through any of the following means:

Submit an enquiry via the form available on our website:

Phone us:

03 5331 6188 (Ballarat)

Visit us in store and speak to one of our friendly shop assistants:

59 Bridge Mall, Ballarat, VIC 3350